Support Center
We're here to help. Access our support portal, documentation, or contact us directly for assistance with your services.
Support Portal
Access our Jira Service Desk for ticket management and support history
Open Support PortalContact Us
Call or email us directly for immediate assistance with urgent issues
Documentation
Browse our knowledge base for guides, FAQs, and troubleshooting tips
Frequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. For urgent issues outside these hours, please leave a message and we'll respond as soon as possible.
How quickly can I expect a response?
We aim to respond to all support tickets within 4 business hours. Priority support customers receive responses within 1 hour during business hours.
Do you offer emergency support?
Yes, emergency support is available for critical system issues. Contact us directly by phone for immediate assistance with business-critical problems.
How do I track my support tickets?
All support tickets are tracked through our Jira Service Desk portal. You'll receive email updates on ticket progress and can check status anytime by logging into the portal.
Service Level Agreement
Response Times
- Critical Issues:1 hour
- High Priority:4 hours
- Normal Priority:1 business day
- Low Priority:2 business days
Support Channels
- ✓Jira Service Desk Portal
- ✓Direct Phone Support
- ✓Email Support
- ✓Scheduled Video Calls